ALF Knowledge In development
The answers that live in one person's head.
Every business has questions only one person can answer. Until they are written down, nothing else in the system can use them.
What it looks like
The list of what you have not answered yet.
The useful output is not the answers it has — it is the questions customers keep asking that nobody has written down.
Takes in
- Your documented answers
- Past calls and enquiries
- Pricing and service rules
ALF Knowledge
- Holds one agreed answer per question
- Cites which source an answer came from
- Flags a question it has no agreed answer for
Hands on
- ALF Receptionanswers the questions you approved
- ALF Automationsupplies the facts a follow-up needs
- Youthe list of questions still unanswered
It does not invent an answer. A question with no agreed answer becomes a callback, not a guess.
What it does
One agreed answer per question.
Designed behaviour — this module is in development, and these are the responsibilities it is being built to hold.
Where it stops
What it will not do.
It does not invent an answer. A question with no agreed answer becomes a callback, not a guess — which is the same rule Reception already runs on, and the reason this module has to exist before the others get cleverer.
Early access
Not finished, and not for sale yet.
It is being built now. Early access means telling us which questions your customers actually ask, and getting the module shaped around them rather than around a guess.
Ask about early access →Questions
About ALF Knowledge.
When will this be available?
There is no date yet, and we would rather say that than pick one. It is in development; when it is live this page will say so, and the pricing page will move it out of "in development" on the same day. Nothing about it is for sale in the meantime.
What happens to a question nobody has answered yet?
It becomes a callback, not a guess. A question with no agreed answer is passed to a person with the caller’s details attached, which is the same rule ALF Reception already runs on today.
What does early access involve?
Telling us which questions your customers actually ask, so the module is shaped around them rather than around a guess. It is a conversation, not a commitment, and it does not put you on a list to be sold to.
Can I pay for it now to reserve it?
No. It contains work that is not finished, so there is nothing to sell you yet. ALF Reception is available today and everything in it is working — if the problem you have is the phone, that is the module that can help now.
Do the modules need each other to work?
No. Each is bought and run on its own. They share the same customer and job records when more than one is running, which is what makes a follow-up know what the call was about, but none of them requires another to be useful.
Start here
Tell us what you would need from it.
Knowledge is what stops the rest of the system improvising. Reception already refuses to answer what it has not been told; this is where being told happens.